Order stone from stonek’s

• Please contact us via email to accept the quote when you have gone through it and are satisfied.
• In case of questions or changes to the quote – contact us via e-mail.
• We will send you an advance invoice after you accept the quote and before the assignment begins. An advance invoice is sent when it concerns specially ordered goods.
• We will start processing your order after the advance payment is received by us.
• If it is included in your order, we will send a measurement technician to make the necessary measurements.
• We prepare drawings for execution and send to you for approval.
• The production process begins after you approve our drawings.

Prepare the kitchen for installation:

• Cabinets and benches must be fully assembled
• Walls should be as straight as possible
• Protect nearby surfaces if necessary
• The old worktop should be uninstalled or easily uninstalled (not glued) to reduce time consumption
• The space for the installation work must be well protected: cover the floor, walls and furniture must be free of objects. As a rule, we take no responsibility for surface damage caused to surrounding surfaces in connection with the installation.We do, however, compensate for damages caused due to possible negligence on the part of our installers.
• Wait for possible painting, wallpapering and other finishing work until the worktop is installed for best results.

If you have any questions about the work process or preparations, please feel free to contact us.

If you need additional services such as plumbing and electrical work, please feel free to contact us, even if this is not something we usually offer.

We give our stone surfaces a lifetime guarantee provided that the following requirements are met:

• Our staff must be the ones who performed the measurements, transport and installation.
• The stone surface may only be used for the purpose for which it is intended.The warranty does NOT cover mechanical, chemical, heat-related or other damage caused by improper use.The warranty also does NOT cover stains that have occurred during use.
• The stone surface must be regularly maintained in an appropriate way: cleaning and polishing at prescribed intervals and special agents.

Any problems arising due to errors caused by us in measuring, installing or transporting the worktop will be resolved by us free of charge.

Do not hesitate to contact us with questions about the warranty.

• Use special cleaning agents (we offer Tenax products) for natural stone to clean stone countertops.
• For daily cleaning: moistened dishcloth with water which removes dirt and dust. Dishwashing detergent should be avoided as this can cause the stone slab to lose its shine over time and can leave a sticky layer on the counter surface.
• Avoid universal cleaners, acid and salt solutions, which can damage the stone surface. Grease remover can be used on heavily soiled surfaces and should then be wiped up with a cloth and then dried again with a cloth moistened with water.
• Check stone surfaces around the sink and, if necessary, impregnate with protective agents. You notice on the stone surface whether it should be impregnated again if water is absorbed within 15 minutes in the stone slab.

The Consumer Purchase Act and the conditions stated below govern purchases from us.

Natural stones and their properties

Stoneks offers stone worktops made of natural stone, which means that the color and pattern of the stone worktop may differ from the sample. The reason they can differ is because the stones come from either different quarries or different parts of a quarry.

Different physical properties:

• Granite has a smooth surface and massive structure
• Marble requires more maintenance as this stone is more porous and soft
• Composite stone does not absorb liquids, has a scratch-resistant surface and is the most stable and strong stone type

Measurements and drawings carried out by Stoneks

Stoneks is responsible for measurements and drawings carried out by our own staff, but does NOT take responsibility for measurements and drawings carried out by anyone else such as the customer himself or another service provider hired by the customer.

Be sure to make all adjustments before measuring

No changes may be made to the furniture where the worktop is to be installed after measurements have been taken. In cases where changes need to be made – contact us as soon as possible. This is because in these cases we have to make new measurements and draw up new drawings, after which we charge an additional fee for any changes.

In the event of unannounced changes that affect the results of our installation (for example, changes in furniture or the location of the walls), Stoneks takes no responsibility for the quality and precision of the work performed.

Cancel order before the start of the production process

Before the start of the production process, you have the right to cancel your order. The order can no longer be canceled after the process has started.A fee will still be charged for measurements carried out (where these were included and have been carried out), drawings prepared and to cover transport and administration costs, even if you cancel your order before the start of the production process.
After the process has started, if you cancel your order, you must pay the full amount, less any installation cost, as per the order confirmation.

Pay in Advance

After the advance payment has entered our bank account, our work begins.