1. INTRODUCTION
Your privacy is important to us at Stoneks AB, and we are committed to protecting your personal data. We have adopted this privacy policy and implemented strict security measures to protect the personal data you provide to us. We primarily process your personal data to fulfill our contractual obligations to you. In certain situations, we determine that there is a legitimate interest in processing the personal data.
2. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
The Swedish company Stoneks AB is responsible for your personal data.
You can contact Stoneks at any time, see our contact details below.
Email: sales@stoneks.com.
3. CATEGORIES OF PERSONAL DATA PROCESSED, PURPOSE AND LEGAL BASIS FOR PROCESSING
3.1 General
Below is a summary of the categories of personal data we process, the purpose of the data processing, and the legal basis on which we process your personal data.
3.2 Customers
Data collected when you shop in our online store or use our online services
Contact details: If you make a purchase online, we collect your name, address, email address, phone number, and country of residence. Not all information is mandatory when purchasing. We have marked mandatory information with the symbol (*) on our website. We will use your contact information to process your purchases/orders and any returns, exchanges, and complaints related to your purchase; as well as to communicate with you regarding your purchase and to respond to and manage any questions or comments you have about our products or services. The legal basis for this is that the processing of your personal data is necessary for us to fulfill our contractual obligations to you under the purchase agreement. We will retain your information for as long as necessary for this purpose. We may also process your contact details to keep you informed, via email, SMS, mail, phone, and other social media, about our special events or promotions. The legal basis for this is our legitimate interest in being able to market our products to our existing customers. We may use your contact information for direct marketing purposes for up to 12 months after your last purchase, provided that you have the right to withdraw this consent at any time. You have the right to reject our marketing communications at any time by contacting customer service at sales@stoneks.com.
Credit card information: If you make a purchase online and choose to pay by credit card, you provide your credit card information on our website to complete your purchase. The legal basis for this is that the processing of your credit card information is necessary for us to fulfill our contractual obligations to you under the purchase agreement. We will retain your information for as long as necessary for this purpose.
Previous purchases and returns We store information about your purchases and returns in our online store. Such information includes, but is not limited to, the product, size, price, and date of purchase. We also store information about recently viewed products. This allows you to keep track of your purchases, returns, and recently viewed products by logging into your personal account. The legal basis for this is our legitimate interest in being able to provide you with personal service. We will also retain information about your contact details and previous purchases and returns for 36 months after the purchase to manage returns and/or complaints. The legal basis for this is our legitimate interest in being able to provide our customers with fast and efficient service after the purchase.
3.3 Technical information
We may also automatically collect technical information and user information about your equipment, browsing patterns, and interactions with our website. We collect this personal data using cookies, server logs, and other similar technologies. The legal basis for this is our legitimate interest in being able to provide you with personal service.
3.4 Consent and Withdrawal of Consent
You have the right to object to any processing of your personal data. Please note, however, that your withdrawal does not affect our right to process your data when such processing is necessary to fulfill our contractual obligations to you and/or to the extent that we are required to process your data by law or to defend ourselves in a dispute, to prevent fraud or misuse, or to enforce our terms. If you withdraw your consent, we will delete the personal data and cease the processing covered by the consent.
4. HOW DO WE SHARE YOUR PERSONAL DATA?
In certain situations, we may need to share our customers’ personal data with selected suppliers who perform functions on our behalf, such as order fulfillment and delivery, payment processing, promotion services, data management, website maintenance, email distribution, newsletter distribution, customer communication, and management of our customer database.
Stoneks will never sell or rent our customers’ personal data to any other company.
5. WHERE DO WE STORE YOUR DATA?
The data we collect from you is stored within the European Economic Area (EEA) but may also be transferred to and processed in a country outside the EEA. Any such transfer of your personal data will be in accordance with applicable law.
6. HOW LONG DO WE STORE YOUR DATA?
We will retain your personal data for as long as necessary in relation to the purposes for which they were collected or otherwise processed. We may use your contact details to provide information about products and offers from Stoneks for up to twelve (12) months after your last purchase, provided that you have the right to withdraw this consent at any time. After that, we will delete your data unless we need to retain them for other purposes that are legally justified.
7. YOUR RIGHTS AS A DATA SUBJECT
We want you to have control over how your personal data is used by us. In accordance with local law, you can do this in the following ways:
- You can inform us of any changes regarding your personal data, or request a correction of your personal data;
- In certain circumstances, you have the right to request that we delete, block, or restrict the personal data we have about you or object to certain processing of your personal data; and
- In some situations, you can also ask us to send the personal data you have provided to a third party.
When we use your personal information based on your consent, you have the right to withdraw this consent at any time. In cases where we process your personal data based on a legitimate interest or public interest, you also have the right to object to the use of your personal data at any time.
You are responsible for ensuring that the personal data provided by you is complete, accurate, and up-to-date. Please inform us promptly of any changes or inaccuracies regarding your personal data. You can find our contact details above.
Stoneks is committed to handling any inquiries, complaints, or comments regarding our use of your personal data in a fair and transparent manner. If you still feel that we have not been able to help you with your complaints or comments, you may have the right to lodge a complaint with the Swedish Authority for Privacy Protection.
8.USE OF COOKIES
8.1 How do we use cookies?
A cookie is a small text file that is saved, and during subsequent visits retrieved, from your computer, tablet, or mobile device. If you continue to use our services, we will assume that you approve of the use of such cookies.
Almost all websites use cookies. They are small text files stored on your computer or other device to help our website perform several functions. For example, they can help us collect information about the number of users on our website and give us a better understanding of how our visitors interact with the website.
8.2 What cookies do we use?
8.2.1 Necessary cookies
Necessary cookies are required for the website to function and enable basic functions such as page navigation and access to secure areas of the website.
8.2.2 Functional cookies/preference cookies
These cookies allow a website to save data that changes the behavior or appearance of the website and remember your preferences, such as your preferred language or the region you are in.
8.2.3 Analytical cookies/performance cookies
These cookies enable us to recognize and count the number of visitors and see how visitors move around our website when using it. This helps us understand how visitors interact with our website. Limited identifiable data may be collected. For example, we use Google Analytics to measure traffic generated on the website.
8.2.4 Targeted cookies/marketing cookies
These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertisements displayed on it more relevant to you and your interests. Identifiable data and unique identifiers may be collected.
8.2.5. How do I manage cookies?
You can change your cookie settings at any time via your browser settings. For example, you can choose to block cookies to prevent your browser from accepting new cookies, delete existing cookies, have your browser notify you when a new cookie is placed, or disable cookies entirely.
Please note that restricting cookies may result in you not having access to all parts of the website. Many interactive features offered on the website depend on cookies, and disabling or blocking cookies may affect the functionality of the website.
9. Changes
Stoneks reserves the right to occasionally make changes to our privacy policy or our practices. The updated policy will be posted on our website, and we encourage you to visit our website regularly to stay informed about any changes.
